How we work, step by step.

Before you start

You don't need to have everything figured out before you talk to us. But if you have any of these, they'll help:

• Your floor plan. The one from your builder is fine, and a photo of it works too.
• Photos of the rooms as they are now.
• Pictures of things you like. Screenshots, Pinterest boards, photos from friends' homes. Things you don't like help just as much.
• Your possession date, if you haven't moved in yet.
• Which rooms you'd like to do now, and which can wait.

Who should come to the consultation? Everyone who'll have a say in the decision. It saves going over everything twice.

1. Onboard

After you get in touch, we call you to understand what you're looking for and set up a consultation.

At the consultation, your designer will:

• Ask how you use the rooms, what you cook, what you need to store, and what bothers you about the space now
• Look at your floor plan, photos and the pictures you've saved
• Show you samples from all three ranges
• Explain how pricing works
• Answer any questions you have

2. Survey

We visit your home and measure every room we're working on: every wall, corner, beam, window, door, switch, socket, water point and gas point. We also check whether the walls are straight and the floors are level, because in most buildings they aren't quite. That's why everything we make fits your actual room, not just the floor plan.

3. Design

Your designer draws your room in detail. You'll get:

• A floor plan showing where everything goes
• Front views of every wall of cabinets, with sizes marked
• Inside views of every cabinet, showing each shelf, drawer and fitting
• Where every appliance, socket and water point goes
• 3D views so you can picture the finished room
• An itemised quote, with every cabinet broken down into its carcass, shutters, hardware and finishes

4. Finishes

You choose exactly how your room will look: the shutter material, colours, textures, handles and hardware. You choose from real samples, not pictures on a screen, at our experience centre. Your designer helps you see how the choices work together.

Once you've chosen, your quote is updated with your exact finishes. You check it, and when you're happy, you sign off the final design and quote.

This is the important part: once you sign off, your price is fixed. It will only change if you decide to change something.

5. Make & fit

We make everything in our own workshop, to the measurements we took at your home.

When it's ready, we confirm your installation date with you. We deliver everything to your home and our own installation team fits it.

Your designer stays in touch through this stage and tells you how things are going.

6. Checked & handed over

When installation is complete, your designer walks through the room with you. We check every door, drawer, hinge and handle together and compare the finished room to your drawing.

If anything isn't right, we note it down and fix it. We only hand over when you're happy.

After handover

If anything needs attention after handover, call or WhatsApp us, and send a photo if you can. We made it and fitted it, so you won’t be passed on to anyone else. You’ll also get simple care tips for your materials: how to clean the laminate, acrylic, PU and glass, what to keep away from the sink, and how to look after it all through the monsoon.

How pricing works

Why we don't quote before we measure. A price given before anyone has measured your room is a guess, and guesses tend to go up. We'd rather measure first and give you a real number.

How your price is worked out. It depends on three things:

1. The size of your room and how many cabinets it needs

2. The design: the layout, the fittings inside, and any special pieces

3. The range and finishes you choose

What your quote shows. Every cabinet is listed separately and broken down into its four parts: carcass, shutters, hardware and finishes. You'll know exactly what you're paying for.

When your price is fixed. When you sign off your final design and finishes at Step 4. After that, it doesn't change unless you change something.

What can change it. Only you. If you decide to add a cabinet, change a finish or move something after sign-off, we'll tell you what it costs and how it affects the timeline, in writing, before we do anything. If you don't agree, nothing changes.

If it's not on your quote, you won't pay for it. If you're unsure whether something is included, ask your designer. They'll add it to your quote or tell you clearly that it isn't part of the job.

If something changes

If you want to change your design after sign-off, tell your designer. We'll show you what it costs and how it affects your dates, in writing, before anything happens.

If we're running late, we'll tell you before the date, not on the day, with the reason and a new date.

If you need to delay, for example because your possession date moves, tell us as early as you can and we'll work out a new schedule.

Words you'll hear, explained

Questions

Getting started

Price

Timing

Materials

After handover